Terms

Regplates Limited, Beech Lawn Offices, Woodfield Lane, Hessle, HU13 0EW. Registered in England, Company number 3594437. VAT number 755 8033 18.

The terms and conditions apply to all business transactions carried out by Regplates Limited, hereinafter referred to as 'The Company'. The client or the recipient of the registration mark is referred to as 'The Purchaser'.

It is the sole responsibility of the purchaser to ensure that all the correct details are given to the company's representative at the time of purchase. The company's representative shall use the standard phonetic alphabet to refer to combinations requested by the purchaser.

In no circumstances shall the company be made responsible for any failed transfers or disappointments. In such cases any payment made shall be refunded, provided that the failure is through no fault of the purchaser. The company's liability is strictly limited to a refund only and no claims for damages, interest on monies paid, interest charges or any other expenses shall be entertained.

A contract to transfer a personalised registration between us and you, The Purchaser or between you, The Purchaser and a seller of a personalised registration if we are acting as a broker, which we call a 'Transaction', is only complete when we send you an email confirming the Transaction is complete or, if your contact with us is by telephone, when one of our telephone operators specifically confirms to you on the telephone that the 'sale' or Transaction is complete. We will also ask you to pay a part-payment which is non-refundable.

No part of these terms affect any of your non-excludable rights as a consumer. However, please note that the rules regarding cancellation and return under the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 do not apply to a personalised product or service (such as a right to display a particular vehicle registration or number plate). Our services in respect of supply of personalised registrations begins immediately on formation of a contract with you to buy a personalised registration and cannot be cancelled.

The purchaser agrees to submit the recipient vehicle documents as requested by the company within two weeks, unless otherwise arranged and documented within our system. Any part payment made is non-refundable unless the transfer fails through no fault of the purchaser. Balance is due in full within 14 days of purchase.

We accept no responsibility for delays caused by the postal system, electronic mail, the Department of Transport, the DVLA, any unforeseen circumstances or any failure or delay on the part of the donor or the recipient vehicles. Whilst every attempt is made to ensure the fastest possible transfer, the company cannot guarantee any specific time period for the entire transfer. In the unlikely event of the donor vehicle failing to meet the requirements of the Department of Transport, a full refund shall be given to the purchaser.

All prices given exclude the Department of Transport transfer fee and VAT in some Instances, unless otherwise specified in writing. In the event that Regplates are compelled to assign the mark in the first instance to one of their own vehicles prior to retention, the maximum transfer time allowed shall be extended for a  further 28 days. You may pay the part payment by credit or debit card, cheque, bank transfer or by bankers draft. Balances due are payable by debit card, bank transfer, cheque or bankers draft only.

If payment is not honoured within 30 days from the date of purchase, Regplates reserve the right to pursue the purchaser for the payment of the balance in full. The date of purchase is indicated by the date on which the part payment was first taken. We reserve the right to take the balance payment from the payment card used if the balance is not paid within the 14 day period. The rights to the registration do not pass over to the buyer until payment has been made in full.

Actual number plates are the purchaser's own responsibility. The purchaser should not have plates manufactured or displayed until the transfer has been completed. Any plates not manufactured to the British Specification are displayed at the purchaser's own risk.

A vehicle registration mark cannot be held prior to receiving payment, The Company operates on a strict first come, first served basis.

No verbal conditions or guarantees expressed or implied shall have effect on these Terms and Conditions unless written and initiated by one of the Directors of the company.

The recipient vehicle must be licensed and of a testable type.

Please ensure that you are happy with your choice of registration number as it cannot be exchanged or refunded after being purchased.

The purchaser agrees to be bound to the terms and conditions as set out by the DVLA and the Department of Transport in addition to those as set out by the company.

In the event that the purchaser fails to respond to Regplates correspondence with regards to the pending lapse of any form of certificate, Regplates reserve the right to apply for extension, assume ownership of the mark and consider the purchase void.  In such circumstances the failure to complete shall be the responsibility of the purchaser and no refund shall be made.

Any subsequent transfers with regard to the number purchased are the sole responsibility of the purchaser.

When The Company purchases a plate from a private individual or Company, full payment will be released upon completion of transfer and receipt of documentation from the DVLA. If the seller withdraws from the sale once a buyer is found, Regplates Limited will invoice the seller for loss of commission.

Registration numbers must be assigned before the expiry date of the certificate. If the mark is not assigned within this period and you are not applying for an extension to the period, the right shall lapse. The purchase price shall not be refunded neither shall any compensation be offered or given.

The name of the person or company in whose name the vehicle is to be registered shall be the nominee.

Renewal of certificates is charged at the DVLA standard current rate plus a £25 administration fee. It is the responsibility of the purchaser to make sure certificates are kept in date and renewals must be applied for no later than 30 days in advance of the expiry date printed on the certificate. The rights to a mark held on certificate that is not renewed in time will be lost and Regplates will not be held liable in any case.

The terms of this contract do not affect your statutory rights.

 

Complaints Procedure

Please address all complaints in writing to:

The Company Secretary, Regplates, Beech Lawn Offices, Woodfield Lane, Hessle, HU13 0EW.

 

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